Pittsburgh, PA – ServiceWare Technologies, Inc. (OTCBB: SVCW) a leading provider of knowledge management (KM) solutions for service and support, and Kanisa Inc., a pioneer of Service Resolution Management (SRM) software applications, have announced the signing of a definitive agreement to merge in an all stock transaction.
The strategic merger will create the leading vendor in the rapidly growing market for SRM applications in customer service and support. Under the terms of the agreement, Kent Heyman, CEO of ServiceWare, will become chairman of the board. Bruce Armstrong, CEO of Kanisa, will become CEO of the combined company, which will be headquartered in Cupertino, CA. The new name of the conbined company has not yet been determined.
Boston Meridian acted as a financial advisor to ServiceWare in the transaction.
